{"id":1949,"date":"2025-06-12T08:26:18","date_gmt":"2025-06-12T06:26:18","guid":{"rendered":"https:\/\/diagzone.org\/?page_id=1949"},"modified":"2026-03-27T15:13:46","modified_gmt":"2026-03-27T14:13:46","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/diagzone.org\/cs\/customer-support\/","title":{"rendered":"Diagzone assistence"},"content":{"rendered":"<style>.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1444px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1949_b8ec11-99 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1949_b8ec11-99 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column1949_b68f73-e3 > .kt-inside-inner-col,.kadence-column1949_b68f73-e3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1949_b68f73-e3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1949_b68f73-e3 > .kt-inside-inner-col{flex-direction:column;}.kadence-column1949_b68f73-e3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1949_b68f73-e3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1949_b68f73-e3{position:relative;}@media all and (max-width: 1024px){.kadence-column1949_b68f73-e3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1949_b68f73-e3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1949_b68f73-e3\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1949_6c35cf-e6, .wp-block-kadence-advancedheading.kt-adv-heading1949_6c35cf-e6[data-kb-block=\"kb-adv-heading1949_6c35cf-e6\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1949_6c35cf-e6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1949_6c35cf-e6[data-kb-block=\"kb-adv-heading1949_6c35cf-e6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h1 class=\"kt-adv-heading1949_6c35cf-e6 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1949_6c35cf-e6\"><strong>Diagzone.org \u2013 Ofici\u00e1ln\u00ed str\u00e1nka podpory pro u\u017eivatele Diagzone<\/strong><\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1949_d3f959-0a, .wp-block-kadence-advancedheading.kt-adv-heading1949_d3f959-0a[data-kb-block=\"kb-adv-heading1949_d3f959-0a\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1949_d3f959-0a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1949_d3f959-0a[data-kb-block=\"kb-adv-heading1949_d3f959-0a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading1949_d3f959-0a wp-block-kadence-advancedheading translation-block\" data-kb-block=\"kb-adv-heading1949_d3f959-0a\"><strong>Diagzone.org<\/strong>, <strong>ofici\u00e1ln\u00ed str\u00e1nka<\/strong> podpory, aktualizac\u00ed a spr\u00e1vy \u010dlenstv\u00ed pro v\u0161echny u\u017eivatele <strong>diagnostick\u00e9 platformy Diagzone<\/strong>. Pokud jste sv\u00e9 za\u0159\u00edzen\u00ed nebo \u010dlenstv\u00ed zakoupili u <strong>ofici\u00e1ln\u00edho prodejce Diagzone ( <\/strong><a href=\"https:\/\/diagzone.org\" target=\"_self\"><strong>www.diagzone.org\n<\/strong><\/a><strong> )<\/strong>, m\u00e1te n\u00e1rok na bezplatnou podporu po dobu aktivn\u00ed podpory poskytovan\u00e9 prodejcem. Jsme zde, abychom v\u00e1m pomohli vy\u0159e\u0161it ve\u0161ker\u00e9 probl\u00e9my souvisej\u00edc\u00ed se softwarem Diagzone, za\u0159\u00edzen\u00edmi SmartBox, aktualizacemi a u\u017eivatelsk\u00fdmi \u00fa\u010dty.<\/p>\n\n\n\n<p><strong>Ofici\u00e1ln\u00ed podpora Diagzone \u2013 Co pokr\u00fdv\u00e1me<\/strong><\/p>\n\n\n\n<p class=\" translation-block\">Pokud pou\u017e\u00edv\u00e1te za\u0159\u00edzen\u00ed nebo \u010dlenstv\u00ed licencovan\u00e9 <strong>ofici\u00e1ln\u00edm prodejcem Diagzone<\/strong>, m\u00e1te n\u00e1rok na <strong>bezplatnou ofici\u00e1ln\u00ed podporu<\/strong>. N\u00e1\u0161 t\u00fdm podpory v\u00e1m m\u016f\u017ee pomoci s n\u00e1sleduj\u00edc\u00edm:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\" translation-block\"><strong>Selh\u00e1n\u00ed spu\u0161t\u011bn\u00ed za\u0159\u00edzen\u00ed<\/strong><br>Pokud se v\u00e1\u0161 n\u00e1stroj Diagzone nespust\u00ed nebo zobrazuje \u010dernou obrazovku, provedeme v\u00e1s kroky obnoven\u00ed.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Neshoda s\u00e9riov\u00e9ho \u010d\u00edsla<\/strong><br>Pomoc v p\u0159\u00edpad\u011b, \u017ee s\u00e9riov\u00e9 \u010d\u00edslo za\u0159\u00edzen\u00ed <strong>Diagzone SmartBox<\/strong> neodpov\u00edd\u00e1 licenci nebo softwarov\u00e9mu kl\u00ed\u010di va\u0161eho programu.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Konflikty s\u00e9riov\u00fdch \u010d\u00edsel softwaru a hardwaru<\/strong><br>Odstran\u011bn\u00ed autoriza\u010dn\u00edch chyb zp\u016fsoben\u00fdch neshodou nebo nespr\u00e1vn\u00fdmi s\u00e9riov\u00fdmi \u010d\u00edsly mezi za\u0159\u00edzen\u00edm a softwarem.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Chyby p\u0159i aktualizaci bal\u00ed\u010dk\u016f funkc\u00ed<\/strong><br>M\u00e1te pot\u00ed\u017ee s odemknut\u00edm nebo aktualizac\u00ed funkc\u00ed? Pom\u016f\u017eeme s aktualizacemi modul\u016f a roz\u0161\u00ed\u0159en\u00edm funkcionality.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Ztracen\u00e9 p\u0159ihla\u0161ovac\u00ed \u00fadaje<\/strong><br>Zapomn\u011bli jste heslo nebo u\u017eivatelsk\u00e9 jm\u00e9no? Nab\u00edz\u00edme rychl\u00e9 a bezpe\u010dn\u00e9 obnoven\u00ed \u00fa\u010dtu.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>\u010cerven\u00e9 nebo \u017elut\u00e9 LED indik\u00e1tory<\/strong><br>Diagnostika v\u00fdstra\u017en\u00fdch LED kontrolek zp\u016fsoben\u00fdch probl\u00e9my s firmwarem, hardwarem nebo p\u0159ipojen\u00edm.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Probl\u00e9my s aktualizac\u00ed firmwaru<\/strong><br>Podrobn\u00e1 pomoc krok za krokem pro bezpe\u010dnou aktualizaci firmwaru za\u0159\u00edzen\u00ed na nejnov\u011bj\u0161\u00ed ofici\u00e1ln\u00ed verzi.<\/li>\n\n\n\n<li>\ud83d\udd04 <strong>Subscription Renewals and Membership Extensions<\/strong><br>Assistance with renewing your Diagzone license or restoring access to expired services.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Dal\u0161\u00ed technick\u00e1 podpora<\/strong><br>Od probl\u00e9m\u016f s instalac\u00ed a\u017e po pot\u00ed\u017ee s p\u0159ipojen\u00edm nebo chyby diagnostick\u00fdch funkc\u00ed \u2013 jsme tu pro v\u00e1s.<\/li>\n<\/ul>\n\n\n\n<p><strong>Z\u00e1sady bezplatn\u00e9 podpory<\/strong><\/p>\n\n\n\n<p class=\" translation-block\">Diagzone poskytuje <strong>bezplatnou technickou podporu<\/strong> u\u017eivatel\u016fm, kte\u0159\u00ed zakoupili produkt prost\u0159ednictv\u00edm <strong>ofici\u00e1ln\u00edho prodejce<\/strong> <a href=\"https:\/\/diagzone.org\" target=\"_self\">www.diagzone.org\n<\/a> a nach\u00e1zej\u00ed se v platn\u00e9m obdob\u00ed podpory stanoven\u00e9m v dob\u011b n\u00e1kupu. Pro ov\u011b\u0159en\u00ed n\u00e1roku se obra\u0165te na svou fakturu nebo kontaktujte prodejce.<\/p>\n\n\n\n<style>\n    .wp-whatsapp-modal .open-modal-btn {\n        background-color: #25D366;\n        color: white;\n        border: none;\n        padding: 12px 24px;\n        border-radius: 8px;\n        cursor: pointer;\n        font-size: 16px;\n        margin: 20px 0;\n        font-family: inherit;\n    }\n\n    .wp-whatsapp-modal .open-modal-btn:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .modal-overlay {\n        position: fixed;\n        top: 0;\n        left: 0;\n        width: 100%;\n        height: 100%;\n        background-color: rgba(0, 0, 0, 0.5);\n        display: none;\n        justify-content: center;\n        align-items: center;\n        z-index: 999999;\n    }\n\n    .wp-whatsapp-modal .modal {\n        background: white;\n        border-radius: 12px;\n        padding: 24px;\n        max-width: 500px;\n        width: 90%;\n        max-height: 80vh;\n        overflow-y: auto;\n        position: relative;\n        box-shadow: 0 10px 30px rgba(0, 0, 0, 0.3);\n    }\n\n    .wp-whatsapp-modal .modal-header {\n        margin-bottom: 20px;\n    }\n\n    .wp-whatsapp-modal .modal-title {\n        font-size: 18px;\n        font-weight: bold;\n        margin-bottom: 12px;\n        color: #333;\n    }\n\n    .wp-whatsapp-modal .close-btn {\n        position: absolute;\n        top: 16px;\n        right: 20px;\n        background: none;\n        border: none;\n        font-size: 24px;\n        cursor: pointer;\n        color: #666;\n        width: 32px;\n        height: 32px;\n        display: flex;\n        align-items: center;\n        justify-content: center;\n        border-radius: 50%;\n    }\n\n    .wp-whatsapp-modal .close-btn:hover {\n        background-color: #f0f0f0;\n    }\n\n    .wp-whatsapp-modal .problem-textarea {\n        width: 100%;\n        min-height: 120px;\n        padding: 12px;\n        border: 2px solid #ddd;\n        border-radius: 8px;\n        font-family: inherit;\n        font-size: 14px;\n        resize: vertical;\n        margin-bottom: 20px;\n        box-sizing: border-box;\n    }\n\n    .wp-whatsapp-modal .problem-textarea:focus {\n        outline: none;\n        border-color: #25D366;\n    }\n\n    .wp-whatsapp-modal .whatsapp {\n        text-align: center;\n    }\n\n    .wp-whatsapp-modal .whatsapp a {\n        display: inline-block;\n        background-color: #25D366;\n        padding: 12px 24px;\n        border-radius: 8px;\n        text-decoration: none;\n        color: white;\n        font-weight: bold;\n        transition: background-color 0.3s;\n    }\n\n    .wp-whatsapp-modal .whatsapp a:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .whatsapp .svg {\n        width: 24px;\n        height: 24px;\n        vertical-align: middle;\n        margin-right: 8px;\n        filter: brightness(0) invert(1);\n    }\n<\/style>\n\n<div class=\"wp-whatsapp-modal\">\n    <button class=\"open-modal-btn\" onclick=\"openWhatsAppModal()\">Contact via Viber<\/button>\n\n    <div id=\"whatsappModalOverlay\" class=\"modal-overlay\" onclick=\"closeWhatsAppModal(event)\">\n        <div class=\"modal\" onclick=\"event.stopPropagation()\">\n            <button class=\"close-btn\" onclick=\"closeWhatsAppModal()\">&times;<\/button>\n            \n            <div class=\"modal-header\">\n                <div class=\"modal-title\">Specify your problem, a Viber text will be prefilled and hit send!<\/div>\n            <\/div>\n\n            <textarea \n                id=\"whatsappProblemText\" \n                class=\"problem-textarea\" \n                placeholder=\"Describe your problem here...\"\n            ><\/textarea>\n\n            <div class=\"viber\">\n                <a href=\"#\" onclick=\"sendWhatsAppMessage(); return false;\">\n                    <img decoding=\"async\" class=\"svg\" src=\"https:\/\/diagzone.org\/wp-content\/uploads\/2024\/02\/viber-white.png\" alt=\"WhatsApp\" \/>\n                    Send Viber Message\n                <\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<script>\n    function openWhatsAppModal() {\n        document.getElementById('whatsappModalOverlay').style.display = 'flex';\n    }\n\n    function closeWhatsAppModal(event) {\n        if (event && event.target !== document.getElementById('whatsappModalOverlay')) {\n            return;\n        }\n        document.getElementById('whatsappModalOverlay').style.display = 'none';\n    }\n\n    function sendWhatsAppMessage() {\n        const problemText = document.getElementById('whatsappProblemText').value;\n        const message = problemText ? `Hi! I have a problem: ${problemText}` : 'Hi! I need help with something.';\n        const encodedMessage = encodeURIComponent(message);\n        const whatsappUrl = `viber:\/\/add?number=31647604324?text=${encodedMessage}`;\n        \n        window.open(whatsappUrl, '_blank');\n        closeWhatsAppModal();\n    }\n\n    \/\/ Close modal with Escape key\n    document.addEventListener('keydown', function(event) {\n        if (event.key === 'Escape' && document.getElementById('whatsappModalOverlay').style.display === 'flex') {\n            closeWhatsAppModal();\n        }\n    });\n<\/script>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Diagzone.org \u2013 Official Support Page for Diagzone Users Diagzone.org, the official page for support, updates, and membership management for all users of the Diagzone diagnostic platform. If you purchased your device or membership from an official Diagzone seller ( www.diagzone.org ), you&#8217;re entitled to free support during the active support period provided by the seller&#8230;.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Diagzone customer support | Diagzone","_seopress_titles_desc":"Diagzone.org, the official page for support, updates, and membership management for all users of the Diagzone diagnostic platform.","_seopress_robots_index":"","inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_themeisle_gutenberg_block_has_review":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"iawp_total_views":3080,"footnotes":""},"class_list":["post-1949","page","type-page","status-publish","hentry"],"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"diagzone","author_link":"https:\/\/diagzone.org\/cs\/author\/xpro5\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/diagzone.org\/cs\/wp-json\/wp\/v2\/pages\/1949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/diagzone.org\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/diagzone.org\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/diagzone.org\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/diagzone.org\/cs\/wp-json\/wp\/v2\/comments?post=1949"}],"version-history":[{"count":7,"href":"https:\/\/diagzone.org\/cs\/wp-json\/wp\/v2\/pages\/1949\/revisions"}],"predecessor-version":[{"id":4786,"href":"https:\/\/diagzone.org\/cs\/wp-json\/wp\/v2\/pages\/1949\/revisions\/4786"}],"wp:attachment":[{"href":"https:\/\/diagzone.org\/cs\/wp-json\/wp\/v2\/media?parent=1949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}