{"id":1949,"date":"2025-06-12T08:26:18","date_gmt":"2025-06-12T06:26:18","guid":{"rendered":"https:\/\/diagzone.org\/?page_id=1949"},"modified":"2026-03-27T15:13:46","modified_gmt":"2026-03-27T14:13:46","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/diagzone.org\/es\/customer-support\/","title":{"rendered":"Diagzone assistence"},"content":{"rendered":"<style>.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1444px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1949_b8ec11-99 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1949_b8ec11-99 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column1949_b68f73-e3 > .kt-inside-inner-col,.kadence-column1949_b68f73-e3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1949_b68f73-e3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1949_b68f73-e3 > .kt-inside-inner-col{flex-direction:column;}.kadence-column1949_b68f73-e3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1949_b68f73-e3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1949_b68f73-e3{position:relative;}@media all and (max-width: 1024px){.kadence-column1949_b68f73-e3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1949_b68f73-e3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1949_b68f73-e3\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1949_6c35cf-e6, .wp-block-kadence-advancedheading.kt-adv-heading1949_6c35cf-e6[data-kb-block=\"kb-adv-heading1949_6c35cf-e6\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1949_6c35cf-e6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1949_6c35cf-e6[data-kb-block=\"kb-adv-heading1949_6c35cf-e6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h1 class=\"kt-adv-heading1949_6c35cf-e6 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1949_6c35cf-e6\"><strong>Diagzone.org \u2013 P\u00e1gina oficial de soporte para usuarios de Diagzone<\/strong><\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1949_d3f959-0a, .wp-block-kadence-advancedheading.kt-adv-heading1949_d3f959-0a[data-kb-block=\"kb-adv-heading1949_d3f959-0a\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1949_d3f959-0a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1949_d3f959-0a[data-kb-block=\"kb-adv-heading1949_d3f959-0a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading1949_d3f959-0a wp-block-kadence-advancedheading translation-block\" data-kb-block=\"kb-adv-heading1949_d3f959-0a\"><strong>Diagzone.org<\/strong>, la <strong>p\u00e1gina oficial<\/strong> de soporte, actualizaciones y gesti\u00f3n de membres\u00edas para todos los usuarios de la <strong>plataforma de diagn\u00f3stico Diagzone<\/strong>. Si adquiri\u00f3 su dispositivo o membres\u00eda a trav\u00e9s de un <strong>vendedor oficial de Diagzone ( <\/strong><a href=\"https:\/\/diagzone.org\" target=\"_self\"><strong>www.diagzone.org\n<\/strong><\/a><strong> )<\/strong>, tiene derecho a soporte gratuito durante el per\u00edodo de soporte activo proporcionado por el vendedor. Estamos aqu\u00ed para ayudarle a resolver cualquier problema relacionado con el software Diagzone, los dispositivos SmartBox, las actualizaciones y las cuentas de usuario.<\/p>\n\n\n\n<p><strong>Soporte oficial de Diagzone \u2013 Qu\u00e9 cubrimos<\/strong><\/p>\n\n\n\n<p class=\" translation-block\">Si utiliza un dispositivo o una membres\u00eda con licencia de un <strong>revendedor oficial de Diagzone<\/strong>, tiene derecho a <strong>soporte oficial gratuito<\/strong>. Nuestro equipo de soporte puede ayudarle con lo siguiente:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\" translation-block\"><strong>Fallos de arranque del dispositivo<\/strong><br>Si su herramienta Diagzone no se inicia o muestra una pantalla negra, le guiaremos paso a paso en el proceso de recuperaci\u00f3n.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Incompatibilidad del n\u00famero de serie<\/strong><br>Asistencia cuando el n\u00famero de serie de la <strong>Diagzone SmartBox<\/strong> no coincide con la licencia o la clave de software de su programa.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Conflictos de n\u00famero de serie entre software y hardware<\/strong><br>Correcci\u00f3n de errores de autorizaci\u00f3n causados por n\u00fameros de serie incorrectos o no coincidentes entre el dispositivo y el software.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Errores en la actualizaci\u00f3n de paquetes de funciones<\/strong><br>\u00bfProblemas para desbloquear o actualizar funciones? Te ayudamos con las actualizaciones de m\u00f3dulos y la ampliaci\u00f3n de funcionalidades.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Credenciales de inicio de sesi\u00f3n perdidas<\/strong><br>\u00bfOlvidaste tu contrase\u00f1a o nombre de usuario? Ofrecemos una recuperaci\u00f3n de cuenta r\u00e1pida y segura.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Indicadores luminosos rojos o amarillos<\/strong><br>Diagn\u00f3stico de luces LED de advertencia causadas por problemas de firmware, hardware o conexi\u00f3n.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Problemas de actualizaci\u00f3n de firmware<\/strong><br>Ayuda paso a paso para actualizar de forma segura el firmware de su dispositivo a la \u00faltima versi\u00f3n oficial.<\/li>\n\n\n\n<li>\ud83d\udd04 <strong>Subscription Renewals and Membership Extensions<\/strong><br>Assistance with renewing your Diagzone license or restoring access to expired services.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Otro soporte t\u00e9cnico<\/strong><br>Desde problemas de instalaci\u00f3n hasta errores de conexi\u00f3n o fallos en funciones de diagn\u00f3stico: estamos aqu\u00ed para ayudarte.<\/li>\n<\/ul>\n\n\n\n<p><strong>Pol\u00edtica de soporte gratuito<\/strong><\/p>\n\n\n\n<p class=\" translation-block\">Diagzone ofrece <strong>soporte t\u00e9cnico gratuito<\/strong> a los usuarios que hayan comprado a trav\u00e9s de un <strong>vendedor oficial<\/strong> <a href=\"https:\/\/diagzone.org\" target=\"_self\">www.diagzone.org\n<\/a> y que se encuentren dentro del per\u00edodo de soporte v\u00e1lido definido en el momento de la compra. Consulte su factura o p\u00f3ngase en contacto con su vendedor para confirmar su elegibilidad.<\/p>\n\n\n\n<style>\n    .wp-whatsapp-modal .open-modal-btn {\n        background-color: #25D366;\n        color: white;\n        border: none;\n        padding: 12px 24px;\n        border-radius: 8px;\n        cursor: pointer;\n        font-size: 16px;\n        margin: 20px 0;\n        font-family: inherit;\n    }\n\n    .wp-whatsapp-modal .open-modal-btn:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .modal-overlay {\n        position: fixed;\n        top: 0;\n        left: 0;\n        width: 100%;\n        height: 100%;\n        background-color: rgba(0, 0, 0, 0.5);\n        display: none;\n        justify-content: center;\n        align-items: center;\n        z-index: 999999;\n    }\n\n    .wp-whatsapp-modal .modal {\n        background: white;\n        border-radius: 12px;\n        padding: 24px;\n        max-width: 500px;\n        width: 90%;\n        max-height: 80vh;\n        overflow-y: auto;\n        position: relative;\n        box-shadow: 0 10px 30px rgba(0, 0, 0, 0.3);\n    }\n\n    .wp-whatsapp-modal .modal-header {\n        margin-bottom: 20px;\n    }\n\n    .wp-whatsapp-modal .modal-title {\n        font-size: 18px;\n        font-weight: bold;\n        margin-bottom: 12px;\n        color: #333;\n    }\n\n    .wp-whatsapp-modal .close-btn {\n        position: absolute;\n        top: 16px;\n        right: 20px;\n        background: none;\n        border: none;\n        font-size: 24px;\n        cursor: pointer;\n        color: #666;\n        width: 32px;\n        height: 32px;\n        display: flex;\n        align-items: center;\n        justify-content: center;\n        border-radius: 50%;\n    }\n\n    .wp-whatsapp-modal .close-btn:hover {\n        background-color: #f0f0f0;\n    }\n\n    .wp-whatsapp-modal .problem-textarea {\n        width: 100%;\n        min-height: 120px;\n        padding: 12px;\n        border: 2px solid #ddd;\n        border-radius: 8px;\n        font-family: inherit;\n        font-size: 14px;\n        resize: vertical;\n        margin-bottom: 20px;\n        box-sizing: border-box;\n    }\n\n    .wp-whatsapp-modal .problem-textarea:focus {\n        outline: none;\n        border-color: #25D366;\n    }\n\n    .wp-whatsapp-modal .whatsapp {\n        text-align: center;\n    }\n\n    .wp-whatsapp-modal .whatsapp a {\n        display: inline-block;\n        background-color: #25D366;\n        padding: 12px 24px;\n        border-radius: 8px;\n        text-decoration: none;\n        color: white;\n        font-weight: bold;\n        transition: background-color 0.3s;\n    }\n\n    .wp-whatsapp-modal .whatsapp a:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .whatsapp .svg {\n        width: 24px;\n        height: 24px;\n        vertical-align: middle;\n        margin-right: 8px;\n        filter: brightness(0) invert(1);\n    }\n<\/style>\n\n<div class=\"wp-whatsapp-modal\">\n    <button class=\"open-modal-btn\" onclick=\"openWhatsAppModal()\">Contact via Viber<\/button>\n\n    <div id=\"whatsappModalOverlay\" class=\"modal-overlay\" onclick=\"closeWhatsAppModal(event)\">\n        <div class=\"modal\" onclick=\"event.stopPropagation()\">\n            <button class=\"close-btn\" onclick=\"closeWhatsAppModal()\">&times;<\/button>\n            \n            <div class=\"modal-header\">\n                <div class=\"modal-title\">Specify your problem, a Viber text will be prefilled and hit send!<\/div>\n            <\/div>\n\n            <textarea \n                id=\"whatsappProblemText\" \n                class=\"problem-textarea\" \n                placeholder=\"Describe your problem here...\"\n            ><\/textarea>\n\n            <div class=\"viber\">\n                <a href=\"#\" onclick=\"sendWhatsAppMessage(); return false;\">\n                    <img decoding=\"async\" class=\"svg\" src=\"https:\/\/diagzone.org\/wp-content\/uploads\/2024\/02\/viber-white.png\" alt=\"WhatsApp\" \/>\n                    Send Viber Message\n                <\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<script>\n    function openWhatsAppModal() {\n        document.getElementById('whatsappModalOverlay').style.display = 'flex';\n    }\n\n    function closeWhatsAppModal(event) {\n        if (event && event.target !== document.getElementById('whatsappModalOverlay')) {\n            return;\n        }\n        document.getElementById('whatsappModalOverlay').style.display = 'none';\n    }\n\n    function sendWhatsAppMessage() {\n        const problemText = document.getElementById('whatsappProblemText').value;\n        const message = problemText ? `Hi! I have a problem: ${problemText}` : 'Hi! I need help with something.';\n        const encodedMessage = encodeURIComponent(message);\n        const whatsappUrl = `viber:\/\/add?number=31647604324?text=${encodedMessage}`;\n        \n        window.open(whatsappUrl, '_blank');\n        closeWhatsAppModal();\n    }\n\n    \/\/ Close modal with Escape key\n    document.addEventListener('keydown', function(event) {\n        if (event.key === 'Escape' && document.getElementById('whatsappModalOverlay').style.display === 'flex') {\n            closeWhatsAppModal();\n        }\n    });\n<\/script>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Diagzone.org \u2013 Official Support Page for Diagzone Users Diagzone.org, the official page for support, updates, and membership management for all users of the Diagzone diagnostic platform. If you purchased your device or membership from an official Diagzone seller ( www.diagzone.org ), you&#8217;re entitled to free support during the active support period provided by the seller&#8230;.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Diagzone customer support | Diagzone","_seopress_titles_desc":"Diagzone.org, the official page for support, updates, and membership management for all users of the Diagzone diagnostic platform.","_seopress_robots_index":"","inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_themeisle_gutenberg_block_has_review":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"iawp_total_views":3080,"footnotes":""},"class_list":["post-1949","page","type-page","status-publish","hentry"],"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"diagzone","author_link":"https:\/\/diagzone.org\/es\/author\/xpro5\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/diagzone.org\/es\/wp-json\/wp\/v2\/pages\/1949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/diagzone.org\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/diagzone.org\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/diagzone.org\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/diagzone.org\/es\/wp-json\/wp\/v2\/comments?post=1949"}],"version-history":[{"count":7,"href":"https:\/\/diagzone.org\/es\/wp-json\/wp\/v2\/pages\/1949\/revisions"}],"predecessor-version":[{"id":4786,"href":"https:\/\/diagzone.org\/es\/wp-json\/wp\/v2\/pages\/1949\/revisions\/4786"}],"wp:attachment":[{"href":"https:\/\/diagzone.org\/es\/wp-json\/wp\/v2\/media?parent=1949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}