{"id":1949,"date":"2025-06-12T08:26:18","date_gmt":"2025-06-12T06:26:18","guid":{"rendered":"https:\/\/diagzone.org\/?page_id=1949"},"modified":"2026-03-27T15:13:46","modified_gmt":"2026-03-27T14:13:46","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/diagzone.org\/it\/customer-support\/","title":{"rendered":"Diagzone assistence"},"content":{"rendered":"<style>.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1444px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1949_b8ec11-99 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1949_b8ec11-99 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column1949_b68f73-e3 > .kt-inside-inner-col,.kadence-column1949_b68f73-e3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1949_b68f73-e3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1949_b68f73-e3 > .kt-inside-inner-col{flex-direction:column;}.kadence-column1949_b68f73-e3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1949_b68f73-e3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1949_b68f73-e3{position:relative;}@media all and (max-width: 1024px){.kadence-column1949_b68f73-e3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1949_b68f73-e3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1949_b68f73-e3\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1949_6c35cf-e6, .wp-block-kadence-advancedheading.kt-adv-heading1949_6c35cf-e6[data-kb-block=\"kb-adv-heading1949_6c35cf-e6\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1949_6c35cf-e6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1949_6c35cf-e6[data-kb-block=\"kb-adv-heading1949_6c35cf-e6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h1 class=\"kt-adv-heading1949_6c35cf-e6 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1949_6c35cf-e6\"><strong>Diagzone.org \u2013 Pagina di supporto ufficiale per gli utenti Diagzone<\/strong><\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1949_d3f959-0a, .wp-block-kadence-advancedheading.kt-adv-heading1949_d3f959-0a[data-kb-block=\"kb-adv-heading1949_d3f959-0a\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1949_d3f959-0a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1949_d3f959-0a[data-kb-block=\"kb-adv-heading1949_d3f959-0a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading1949_d3f959-0a wp-block-kadence-advancedheading translation-block\" data-kb-block=\"kb-adv-heading1949_d3f959-0a\"><strong>Diagzone.org<\/strong>, la <strong>pagina ufficiale<\/strong> per supporto, aggiornamenti e gestione degli abbonamenti per tutti gli utenti della <strong>piattaforma diagnostica Diagzone<\/strong>. Se hai acquistato il tuo dispositivo o abbonamento da un <strong>rivenditore ufficiale Diagzone ( <\/strong><a href=\"https:\/\/diagzone.org\" target=\"_self\"><strong>www.diagzone.org\n<\/strong><\/a><strong> )<\/strong>, hai diritto al supporto gratuito durante il periodo di assistenza attivo fornito dal venditore. Siamo qui per aiutarti a risolvere qualsiasi problema relativo al software Diagzone, ai dispositivi SmartBox, agli aggiornamenti e agli account utente.<\/p>\n\n\n\n<p><strong>Supporto ufficiale Diagzone \u2013 Cosa copriamo<\/strong><\/p>\n\n\n\n<p class=\" translation-block\">Se utilizzi un dispositivo o un abbonamento concesso in licenza da un <strong>rivenditore ufficiale Diagzone<\/strong>, hai diritto a <strong>supporto ufficiale gratuito<\/strong>. Il nostro team di supporto pu\u00f2 aiutarti con quanto segue:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\" translation-block\"><strong>Errori di avvio del dispositivo<\/strong><br>Se il tuo strumento Diagzone non si avvia o mostra una schermata nera, ti guideremo attraverso le procedure di ripristino.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Mancata corrispondenza del numero di serie<\/strong><br>Assistenza quando il numero di serie della <strong>Diagzone SmartBox<\/strong> non corrisponde alla licenza o alla chiave software del programma.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Conflitti tra numeri di serie software e hardware<\/strong><br>Risoluzione degli errori di autorizzazione causati da numeri di serie errati o non corrispondenti tra dispositivo e software.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Errori di aggiornamento dei pacchetti funzione<\/strong><br>Problemi nello sbloccare o aggiornare le funzioni? Ti aiutiamo con gli upgrade dei moduli e l\u2019estensione delle funzionalit\u00e0.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Credenziali di accesso perse<\/strong><br>Hai dimenticato la password o il nome utente? Offriamo un recupero dell\u2019account rapido e sicuro.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Indicatori luminosi rossi o gialli<\/strong><br>Diagnostica delle spie LED di avviso causate da problemi di firmware, hardware o di connessione.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Problemi di aggiornamento del firmware<\/strong><br>Assistenza passo dopo passo per aggiornare in modo sicuro il firmware del dispositivo all\u2019ultima versione ufficiale.<\/li>\n\n\n\n<li>\ud83d\udd04 <strong>Subscription Renewals and Membership Extensions<\/strong><br>Assistance with renewing your Diagzone license or restoring access to expired services.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Altra assistenza tecnica<\/strong><br>Dai problemi di installazione ai problemi di connessione o agli errori delle funzioni diagnostiche: siamo qui per aiutarti.<\/li>\n<\/ul>\n\n\n\n<p><strong>Politica di supporto gratuito<\/strong><\/p>\n\n\n\n<p class=\" translation-block\">Diagzone fornisce <strong>supporto tecnico gratuito<\/strong> agli utenti che hanno acquistato tramite un <strong>venditore ufficiale<\/strong> <a href=\"https:\/\/diagzone.org\" target=\"_self\">www.diagzone.org\n<\/a> e che rientrano nel periodo di supporto valido definito al momento dell\u2019acquisto. Fare riferimento alla fattura o contattare il venditore per confermare l\u2019idoneit\u00e0.<\/p>\n\n\n\n<style>\n    .wp-whatsapp-modal .open-modal-btn {\n        background-color: #25D366;\n        color: white;\n        border: none;\n        padding: 12px 24px;\n        border-radius: 8px;\n        cursor: pointer;\n        font-size: 16px;\n        margin: 20px 0;\n        font-family: inherit;\n    }\n\n    .wp-whatsapp-modal .open-modal-btn:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .modal-overlay {\n        position: fixed;\n        top: 0;\n        left: 0;\n        width: 100%;\n        height: 100%;\n        background-color: rgba(0, 0, 0, 0.5);\n        display: none;\n        justify-content: center;\n        align-items: center;\n        z-index: 999999;\n    }\n\n    .wp-whatsapp-modal .modal {\n        background: white;\n        border-radius: 12px;\n        padding: 24px;\n        max-width: 500px;\n        width: 90%;\n        max-height: 80vh;\n        overflow-y: auto;\n        position: relative;\n        box-shadow: 0 10px 30px rgba(0, 0, 0, 0.3);\n    }\n\n    .wp-whatsapp-modal .modal-header {\n        margin-bottom: 20px;\n    }\n\n    .wp-whatsapp-modal .modal-title {\n        font-size: 18px;\n        font-weight: bold;\n        margin-bottom: 12px;\n        color: #333;\n    }\n\n    .wp-whatsapp-modal .close-btn {\n        position: absolute;\n        top: 16px;\n        right: 20px;\n        background: none;\n        border: none;\n        font-size: 24px;\n        cursor: pointer;\n        color: #666;\n        width: 32px;\n        height: 32px;\n        display: flex;\n        align-items: center;\n        justify-content: center;\n        border-radius: 50%;\n    }\n\n    .wp-whatsapp-modal .close-btn:hover {\n        background-color: #f0f0f0;\n    }\n\n    .wp-whatsapp-modal .problem-textarea {\n        width: 100%;\n        min-height: 120px;\n        padding: 12px;\n        border: 2px solid #ddd;\n        border-radius: 8px;\n        font-family: inherit;\n        font-size: 14px;\n        resize: vertical;\n        margin-bottom: 20px;\n        box-sizing: border-box;\n    }\n\n    .wp-whatsapp-modal .problem-textarea:focus {\n        outline: none;\n        border-color: #25D366;\n    }\n\n    .wp-whatsapp-modal .whatsapp {\n        text-align: center;\n    }\n\n    .wp-whatsapp-modal .whatsapp a {\n        display: inline-block;\n        background-color: #25D366;\n        padding: 12px 24px;\n        border-radius: 8px;\n        text-decoration: none;\n        color: white;\n        font-weight: bold;\n        transition: background-color 0.3s;\n    }\n\n    .wp-whatsapp-modal .whatsapp a:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .whatsapp .svg {\n        width: 24px;\n        height: 24px;\n        vertical-align: middle;\n        margin-right: 8px;\n        filter: brightness(0) invert(1);\n    }\n<\/style>\n\n<div class=\"wp-whatsapp-modal\">\n    <button class=\"open-modal-btn\" onclick=\"openWhatsAppModal()\">Contact via Viber<\/button>\n\n    <div id=\"whatsappModalOverlay\" class=\"modal-overlay\" onclick=\"closeWhatsAppModal(event)\">\n        <div class=\"modal\" onclick=\"event.stopPropagation()\">\n            <button class=\"close-btn\" onclick=\"closeWhatsAppModal()\">&times;<\/button>\n            \n            <div class=\"modal-header\">\n                <div class=\"modal-title\">Specify your problem, a Viber text will be prefilled and hit send!<\/div>\n            <\/div>\n\n            <textarea \n                id=\"whatsappProblemText\" \n                class=\"problem-textarea\" \n                placeholder=\"Describe your problem here...\"\n            ><\/textarea>\n\n            <div class=\"viber\">\n                <a href=\"#\" onclick=\"sendWhatsAppMessage(); return false;\">\n                    <img decoding=\"async\" class=\"svg\" src=\"https:\/\/diagzone.org\/wp-content\/uploads\/2024\/02\/viber-white.png\" alt=\"WhatsApp\" \/>\n                    Send Viber Message\n                <\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<script>\n    function openWhatsAppModal() {\n        document.getElementById('whatsappModalOverlay').style.display = 'flex';\n    }\n\n    function closeWhatsAppModal(event) {\n        if (event && event.target !== document.getElementById('whatsappModalOverlay')) {\n            return;\n        }\n        document.getElementById('whatsappModalOverlay').style.display = 'none';\n    }\n\n    function sendWhatsAppMessage() {\n        const problemText = document.getElementById('whatsappProblemText').value;\n        const message = problemText ? `Hi! I have a problem: ${problemText}` : 'Hi! I need help with something.';\n        const encodedMessage = encodeURIComponent(message);\n        const whatsappUrl = `viber:\/\/add?number=31647604324?text=${encodedMessage}`;\n        \n        window.open(whatsappUrl, '_blank');\n        closeWhatsAppModal();\n    }\n\n    \/\/ Close modal with Escape key\n    document.addEventListener('keydown', function(event) {\n        if (event.key === 'Escape' && document.getElementById('whatsappModalOverlay').style.display === 'flex') {\n            closeWhatsAppModal();\n        }\n    });\n<\/script>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Diagzone.org \u2013 Official Support Page for Diagzone Users Diagzone.org, the official page for support, updates, and membership management for all users of the Diagzone diagnostic platform. If you purchased your device or membership from an official Diagzone seller ( www.diagzone.org ), you&#8217;re entitled to free support during the active support period provided by the seller&#8230;.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Diagzone customer support | Diagzone","_seopress_titles_desc":"Diagzone.org, the official page for support, updates, and membership management for all users of the Diagzone diagnostic platform.","_seopress_robots_index":"","inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_themeisle_gutenberg_block_has_review":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"iawp_total_views":3080,"footnotes":""},"class_list":["post-1949","page","type-page","status-publish","hentry"],"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"diagzone","author_link":"https:\/\/diagzone.org\/it\/author\/xpro5\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/diagzone.org\/it\/wp-json\/wp\/v2\/pages\/1949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/diagzone.org\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/diagzone.org\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/diagzone.org\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/diagzone.org\/it\/wp-json\/wp\/v2\/comments?post=1949"}],"version-history":[{"count":7,"href":"https:\/\/diagzone.org\/it\/wp-json\/wp\/v2\/pages\/1949\/revisions"}],"predecessor-version":[{"id":4786,"href":"https:\/\/diagzone.org\/it\/wp-json\/wp\/v2\/pages\/1949\/revisions\/4786"}],"wp:attachment":[{"href":"https:\/\/diagzone.org\/it\/wp-json\/wp\/v2\/media?parent=1949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}