{"id":1949,"date":"2025-06-12T08:26:18","date_gmt":"2025-06-12T06:26:18","guid":{"rendered":"https:\/\/diagzone.org\/?page_id=1949"},"modified":"2026-03-27T15:13:46","modified_gmt":"2026-03-27T14:13:46","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/diagzone.org\/sk\/customer-support\/","title":{"rendered":"Diagzone assistence"},"content":{"rendered":"<style>.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1444px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1949_b8ec11-99 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1949_b8ec11-99 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1949_b8ec11-99 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column1949_b68f73-e3 > .kt-inside-inner-col,.kadence-column1949_b68f73-e3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1949_b68f73-e3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1949_b68f73-e3 > .kt-inside-inner-col{flex-direction:column;}.kadence-column1949_b68f73-e3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1949_b68f73-e3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1949_b68f73-e3{position:relative;}@media all and (max-width: 1024px){.kadence-column1949_b68f73-e3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1949_b68f73-e3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1949_b68f73-e3\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1949_6c35cf-e6, .wp-block-kadence-advancedheading.kt-adv-heading1949_6c35cf-e6[data-kb-block=\"kb-adv-heading1949_6c35cf-e6\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1949_6c35cf-e6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1949_6c35cf-e6[data-kb-block=\"kb-adv-heading1949_6c35cf-e6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h1 class=\"kt-adv-heading1949_6c35cf-e6 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1949_6c35cf-e6\"><strong>Diagzone.org \u2013 Ofici\u00e1lna str\u00e1nka podpory pre pou\u017e\u00edvate\u013eov Diagzone<\/strong><\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1949_d3f959-0a, .wp-block-kadence-advancedheading.kt-adv-heading1949_d3f959-0a[data-kb-block=\"kb-adv-heading1949_d3f959-0a\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1949_d3f959-0a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1949_d3f959-0a[data-kb-block=\"kb-adv-heading1949_d3f959-0a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading1949_d3f959-0a wp-block-kadence-advancedheading translation-block\" data-kb-block=\"kb-adv-heading1949_d3f959-0a\"><strong>Diagzone.org<\/strong>, <strong>ofici\u00e1lna str\u00e1nka<\/strong> podpory, aktualiz\u00e1ci\u00ed a spr\u00e1vy \u010dlenstva pre v\u0161etk\u00fdch pou\u017e\u00edvate\u013eov <strong>diagnostickej platformy Diagzone<\/strong>. Ak ste si zak\u00fapili zariadenie alebo \u010dlenstvo od <strong>ofici\u00e1lneho predajcu Diagzone ( <\/strong><a href=\"https:\/\/diagzone.org\" target=\"_self\"><strong>www.diagzone.org\n<\/strong><\/a><strong> )<\/strong>, m\u00e1te n\u00e1rok na bezplatn\u00fa podporu po\u010das akt\u00edvneho obdobia podpory poskytovan\u00e9ho predajcom. Sme tu, aby sme v\u00e1m pomohli vyrie\u0161i\u0165 v\u0161etky probl\u00e9my s\u00favisiace so softv\u00e9rom Diagzone, zariadeniami SmartBox, aktualiz\u00e1ciami a pou\u017e\u00edvate\u013esk\u00fdmi \u00fa\u010dtami.<\/p>\n\n\n\n<p><strong>Ofici\u00e1lna podpora Diagzone \u2013 \u010co pokr\u00fdvame<\/strong><\/p>\n\n\n\n<p class=\" translation-block\">Ak pou\u017e\u00edvate zariadenie alebo \u010dlenstvo licencovan\u00e9 <strong>ofici\u00e1lnym predajcom Diagzone<\/strong>, m\u00e1te n\u00e1rok na <strong>bezplatn\u00fa ofici\u00e1lnu podporu<\/strong>. N\u00e1\u0161 t\u00edm podpory v\u00e1m m\u00f4\u017ee pom\u00f4c\u0165 s nasleduj\u00facim:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\" translation-block\"><strong>Zlyhania spustenia zariadenia<\/strong><br>Ak sa v\u00e1\u0161 n\u00e1stroj Diagzone nespust\u00ed alebo zobrazuje \u010diernu obrazovku, prevedieme v\u00e1s krokmi obnovenia.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Nezhoda s\u00e9riov\u00e9ho \u010d\u00edsla<\/strong><br>Pomoc v pr\u00edpade, \u017ee s\u00e9riov\u00e9 \u010d\u00edslo zariadenia <strong>Diagzone SmartBox<\/strong> nezodpoved\u00e1 licencii alebo softv\u00e9rov\u00e9mu k\u013e\u00fa\u010du v\u00e1\u0161ho programu.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Konflikty s\u00e9riov\u00fdch \u010d\u00edsel softv\u00e9ru a hardv\u00e9ru<\/strong><br>Odstra\u0148ovanie autoriza\u010dn\u00fdch ch\u00fdb sp\u00f4soben\u00fdch nes\u00faladom alebo nespr\u00e1vnymi s\u00e9riov\u00fdmi \u010d\u00edslami medzi zariaden\u00edm a softv\u00e9rom.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Chyby pri aktualiz\u00e1cii funk\u010dn\u00fdch bal\u00edkov<\/strong><br>M\u00e1te probl\u00e9my s odblokovan\u00edm alebo aktualiz\u00e1ciou funkci\u00ed? Pom\u00f4\u017eeme s aktualiz\u00e1ciami modulov a roz\u0161\u00edren\u00edm funk\u010dnosti.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Straten\u00e9 prihlasovacie \u00fadaje<\/strong><br>Zabudli ste heslo alebo pou\u017e\u00edvate\u013esk\u00e9 meno? Pon\u00fakame r\u00fdchlu a bezpe\u010dn\u00fa obnovu \u00fa\u010dtu.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>\u010cerven\u00e9 alebo \u017elt\u00e9 LED indik\u00e1tory<\/strong><br>Diagnostika v\u00fdstra\u017en\u00fdch LED kontroliek sp\u00f4soben\u00fdch probl\u00e9mami s firmv\u00e9rom, hardv\u00e9rom alebo pripojen\u00edm.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Probl\u00e9my s aktualiz\u00e1ciou firmv\u00e9ru<\/strong><br>Podrobn\u00e1 pomoc krok za krokom pri bezpe\u010dnej aktualiz\u00e1cii firmv\u00e9ru zariadenia na najnov\u0161iu ofici\u00e1lnu verziu.<\/li>\n\n\n\n<li>\ud83d\udd04 <strong>Subscription Renewals and Membership Extensions<\/strong><br>Assistance with renewing your Diagzone license or restoring access to expired services.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>In\u00e1 technick\u00e1 podpora<\/strong><br>Od probl\u00e9mov s in\u0161tal\u00e1ciou a\u017e po probl\u00e9my s pripojen\u00edm alebo chyby diagnostick\u00fdch funkci\u00ed \u2013 sme tu pre v\u00e1s.<\/li>\n<\/ul>\n\n\n\n<p><strong>Z\u00e1sady bezplatnej podpory<\/strong><\/p>\n\n\n\n<p class=\" translation-block\">Diagzone poskytuje <strong>bezplatn\u00fa technick\u00fa podporu<\/strong> pou\u017e\u00edvate\u013eom, ktor\u00ed zak\u00fapili produkt prostredn\u00edctvom <strong>ofici\u00e1lneho predajcu<\/strong> <a href=\"https:\/\/diagzone.org\" target=\"_self\">www.diagzone.org\n<\/a> a nach\u00e1dzaj\u00fa sa v platnom obdob\u00ed podpory definovanom v \u010dase n\u00e1kupu. Overte si svoju opr\u00e1vnenos\u0165 v fakt\u00fare alebo kontaktujte svojho predajcu.<\/p>\n\n\n\n<style>\n    .wp-whatsapp-modal .open-modal-btn {\n        background-color: #25D366;\n        color: white;\n        border: none;\n        padding: 12px 24px;\n        border-radius: 8px;\n        cursor: pointer;\n        font-size: 16px;\n        margin: 20px 0;\n        font-family: inherit;\n    }\n\n    .wp-whatsapp-modal .open-modal-btn:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .modal-overlay {\n        position: fixed;\n        top: 0;\n        left: 0;\n        width: 100%;\n        height: 100%;\n        background-color: rgba(0, 0, 0, 0.5);\n        display: none;\n        justify-content: center;\n        align-items: center;\n        z-index: 999999;\n    }\n\n    .wp-whatsapp-modal .modal {\n        background: white;\n        border-radius: 12px;\n        padding: 24px;\n        max-width: 500px;\n        width: 90%;\n        max-height: 80vh;\n        overflow-y: auto;\n        position: relative;\n        box-shadow: 0 10px 30px rgba(0, 0, 0, 0.3);\n    }\n\n    .wp-whatsapp-modal .modal-header {\n        margin-bottom: 20px;\n    }\n\n    .wp-whatsapp-modal .modal-title {\n        font-size: 18px;\n        font-weight: bold;\n        margin-bottom: 12px;\n        color: #333;\n    }\n\n    .wp-whatsapp-modal .close-btn {\n        position: absolute;\n        top: 16px;\n        right: 20px;\n        background: none;\n        border: none;\n        font-size: 24px;\n        cursor: pointer;\n        color: #666;\n        width: 32px;\n        height: 32px;\n        display: flex;\n        align-items: center;\n        justify-content: center;\n        border-radius: 50%;\n    }\n\n    .wp-whatsapp-modal .close-btn:hover {\n        background-color: #f0f0f0;\n    }\n\n    .wp-whatsapp-modal .problem-textarea {\n        width: 100%;\n        min-height: 120px;\n        padding: 12px;\n        border: 2px solid #ddd;\n        border-radius: 8px;\n        font-family: inherit;\n        font-size: 14px;\n        resize: vertical;\n        margin-bottom: 20px;\n        box-sizing: border-box;\n    }\n\n    .wp-whatsapp-modal .problem-textarea:focus {\n        outline: none;\n        border-color: #25D366;\n    }\n\n    .wp-whatsapp-modal .whatsapp {\n        text-align: center;\n    }\n\n    .wp-whatsapp-modal .whatsapp a {\n        display: inline-block;\n        background-color: #25D366;\n        padding: 12px 24px;\n        border-radius: 8px;\n        text-decoration: none;\n        color: white;\n        font-weight: bold;\n        transition: background-color 0.3s;\n    }\n\n    .wp-whatsapp-modal .whatsapp a:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .whatsapp .svg {\n        width: 24px;\n        height: 24px;\n        vertical-align: middle;\n        margin-right: 8px;\n        filter: brightness(0) invert(1);\n    }\n<\/style>\n\n<div class=\"wp-whatsapp-modal\">\n    <button class=\"open-modal-btn\" onclick=\"openWhatsAppModal()\">Contact via Viber<\/button>\n\n    <div id=\"whatsappModalOverlay\" class=\"modal-overlay\" onclick=\"closeWhatsAppModal(event)\">\n        <div class=\"modal\" onclick=\"event.stopPropagation()\">\n            <button class=\"close-btn\" onclick=\"closeWhatsAppModal()\">&times;<\/button>\n            \n            <div class=\"modal-header\">\n                <div class=\"modal-title\">Specify your problem, a Viber text will be prefilled and hit send!<\/div>\n            <\/div>\n\n            <textarea \n                id=\"whatsappProblemText\" \n                class=\"problem-textarea\" \n                placeholder=\"Describe your problem here...\"\n            ><\/textarea>\n\n            <div class=\"viber\">\n                <a href=\"#\" onclick=\"sendWhatsAppMessage(); return false;\">\n                    <img decoding=\"async\" class=\"svg\" src=\"https:\/\/diagzone.org\/wp-content\/uploads\/2024\/02\/viber-white.png\" alt=\"WhatsApp\" \/>\n                    Send Viber Message\n                <\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<script>\n    function openWhatsAppModal() {\n        document.getElementById('whatsappModalOverlay').style.display = 'flex';\n    }\n\n    function closeWhatsAppModal(event) {\n        if (event && event.target !== document.getElementById('whatsappModalOverlay')) {\n            return;\n        }\n        document.getElementById('whatsappModalOverlay').style.display = 'none';\n    }\n\n    function sendWhatsAppMessage() {\n        const problemText = document.getElementById('whatsappProblemText').value;\n        const message = problemText ? `Hi! I have a problem: ${problemText}` : 'Hi! I need help with something.';\n        const encodedMessage = encodeURIComponent(message);\n        const whatsappUrl = `viber:\/\/add?number=31647604324?text=${encodedMessage}`;\n        \n        window.open(whatsappUrl, '_blank');\n        closeWhatsAppModal();\n    }\n\n    \/\/ Close modal with Escape key\n    document.addEventListener('keydown', function(event) {\n        if (event.key === 'Escape' && document.getElementById('whatsappModalOverlay').style.display === 'flex') {\n            closeWhatsAppModal();\n        }\n    });\n<\/script>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Diagzone.org \u2013 Official Support Page for Diagzone Users Diagzone.org, the official page for support, updates, and membership management for all users of the Diagzone diagnostic platform. If you purchased your device or membership from an official Diagzone seller ( www.diagzone.org ), you&#8217;re entitled to free support during the active support period provided by the seller&#8230;.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Diagzone customer support | Diagzone","_seopress_titles_desc":"Diagzone.org, the official page for support, updates, and membership management for all users of the Diagzone diagnostic platform.","_seopress_robots_index":"","inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_themeisle_gutenberg_block_has_review":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"iawp_total_views":3080,"footnotes":""},"class_list":["post-1949","page","type-page","status-publish","hentry"],"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"diagzone","author_link":"https:\/\/diagzone.org\/sk\/author\/xpro5\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/diagzone.org\/sk\/wp-json\/wp\/v2\/pages\/1949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/diagzone.org\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/diagzone.org\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/diagzone.org\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/diagzone.org\/sk\/wp-json\/wp\/v2\/comments?post=1949"}],"version-history":[{"count":7,"href":"https:\/\/diagzone.org\/sk\/wp-json\/wp\/v2\/pages\/1949\/revisions"}],"predecessor-version":[{"id":4786,"href":"https:\/\/diagzone.org\/sk\/wp-json\/wp\/v2\/pages\/1949\/revisions\/4786"}],"wp:attachment":[{"href":"https:\/\/diagzone.org\/sk\/wp-json\/wp\/v2\/media?parent=1949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}